Thailand ETCetera being a custom travel company, it’s hard to make strong rules about my service. Everyone’s holiday is different, so their bookings, payments and other details will be different. Below is standard stuff. Please read carefully as these terms set our respective rights and obligations. Once you pay your invoice, you accept these terms and conditions.
Payments
A proposal will be emailed to you with the full price of the trip. Once you click on “accept proposal,” an invoice for the full payment will be emailed to you. There is no contract for services between you and Thailand ETCetera until this invoice has been paid. No matter what payment terms you’ve arranged with Thailand ETCetera, 100% payment is due 30 days before you begin your tour. Deposits and payments can be made by wire transfer or a system like TransferWise (your invoice will have details).
Cancellations & Refunds
Since you will be paying the hotels, airlines, etc directly, you will need to contact them canceling your bookings. I can probably help, send an email to [email protected] with “Cancellation” in the subject line.
As for my own itinerary planning fees, the following refund applies:
- 90 days or more prior to arrival*: 100%
- 60 days prior to arrival: 50%
- 30 days prior to arrival: 25%
- 29 days or less prior to arrival: no refund
* Arrival as used in this agreement is defined as the date of your arrival into Thailand (Indochina Time Zone) on your confirmed itinerary.
There will be no refund for unused services, early departures, late arrivals or missed days of your final itinerary.
Changes by You
For any changes requested after the proposal is accepted, I will charge an additional planning fee for every day concerned.
Insurance
I do not require my guests to purchase insurance, but I do encourage it. If you don’t have anything available from your home country, you can consider Thailand Travel Shield. In any event, I take no responsibility for any injuries or loss incurred while you are taking part in any activities arranged by me. While I will advise you along the way, I accept no responsibility for the theft, loss, or damage to personal belongings during your tour.
Your obligations and responsibilities
It is your responsibility to have all necessary visas, passports, permits, and certificates required for your selected itinerary as well as any necessary vaccinations and to comply with all applicable laws. But don’t worry, I will discuss this with you.
Thailand requires foreign guests to have six months of passport validity when visiting. You can check other requirements for your country at the Thailand immigration website.
You should inform me of any medical condition (such as food allergies), personal preferences (such as dietary restrictions), or other needs that may require attention or medication. The best time to do this is when you fill out the trip design form, the second best time is when you are talking with me via Skype. This ensures that I have ample time to make the appropriate bookings to fit your needs.
You must bring your own medications or prescribed drugs and make sure that these are allowed into Thailand. I will make reasonable effort to convey any dietary restrictions to your tour guides, hotel staff, or other service providers. However, I cannot guarantee that any dietary needs or restrictions can be accommodated. It is your responsibility to ask any necessary questions and make informed decisions about your dietary needs and restrictions while traveling.
During your tour, your guide may take photographs or video of you and/or your group, and these may be used in my marketing or advertising and publicity material without obtaining any further consent from you or members of your group.
Weather Conditions
Thailand ETCetera can not be held responsible for weather conditions. Should attractions or events be canceled due to weather, I will try to find alternative options, but refunds for those events may not be available.
Please realize this is just legal stuff I have to cover. The weather in Thailand is pretty standard. The rainy season is rainy, the hot season is hot. People are used to this and it’s not often that something would suddenly close due to weather. I’ll send information on what to wear and what to bring to make your holiday more pleasant.
Smoking Policy
I do not permit smoking in any vehicle during my tours. At locations such as temples, hotels, restaurants, etc, the location’s smoking policy will apply.
Alcoholic Beverage Policy
I ask that you not drink alcoholic beverages while out with Thailand ETCetera guides. We will not purchase alcoholic beverages for our guests and will not be responsible for your behavior or any damages as a result of intoxication. If you become intoxicated while out with a Thailand ETCetera guide, you will put you in a taxi back to your hotel, at your expense, and all services or activities you miss due to your intoxication will be forfeited.
Indemnification
In no event will Thailand ETCetera be liable to you or any third party for damages or losses arising from or in connection with the services provided by my company or the services contracted by my company with a third-party service provider.
You agree to indemnify and hold harmless Thailand ETCetera, Rattikorn Rattanaphakdee, my subsidiaries, affiliates, and all of my respective officers, agents, partners, and employees, from any loss, damage, liability, claim, or demand. In the event of legal action, you agree to pay Thailand ETCetera’s legal fees, including, but not limited to my attorneys’ fees.
This is a legal and binding agreement between you and Thailand ETCetera. This agreement is a legal document under jurisdiction of the Courts of Thailand. By paying your invoice, you represent that you have the authority to enter into this agreement.